Contacts
We’re here to help. Choose any channel below and we’ll get back to you quickly.
Fastest Ways to Reach Us
- Live Chat: Crisp widget on our website (bottom-right) — 24/7, average first response 1–3 minutes.
- Discord (Support Channel): https://discord.com/invite/expcarry — 24/7, average first response 1–3 minutes.
- Support Email: [email protected] — Usually 1–12 hours, guaranteed within 1–3 business days.
- Customer Account: https://expcarry.com/account (orders, tickets, refunds) — Usually 1–12 hours, guaranteed within 1–3 business days.
Support Hours
Customer support (Live Chat/Discord) is available 24/7 for urgent issues. Administrative questions (billing/escalations): Monday–Friday, 09:00–18:00 Europe/Berlin time (considering CEST/CET changes; no UTC+2 year-round).
Company & Mailing Address (USA)
ExpCarry LLC
c/o Northwest Registered Agent Service, Inc.
8 The Green, Ste B
Dover, DE 19901
USA
Registry: Delaware Division of Corporations — File Number 7372610
Note: This is our corporate mailing address in the United States. We do not provide in-person customer service at this location.
Additional Contact (Ukraine)
For customers preferring a local contact in Ukraine (correspondence point):
Full Name: Perepelytsia Heorhii Romanovich
Email (General Inquiries): [email protected]
Phone (Customer Support): +380 68 469 0540
Availability: 24/7 for urgent issues; standard hours Monday–Friday, 09:00–18:00 UTC+2
Address:
61070, Kharkivska region, Kharkiv,
Staroshyshkivska street, building 9a, flat 28,
Ukraine
This is an additional correspondence point for communication. Our legal entity is ExpCarry LLC (Delaware, USA).
Refunds & Cancellations
To request a cancellation/refund, please include your Order #, email, Discord tag (if any), and a brief reason.
Data Protection (Privacy)
Privacy requests (GDPR/CCPA, etc.): [email protected]
Cookie settings: Manage or withdraw consent anytime via “Cookie Settings” in the footer (opens the CookieScript panel).
See our Privacy Policy for details on data categories, purposes, cookies, retention, and transfers.
Legal & Abuse
- Terms of Service: https://expcarry.com/terms
- Legal Notice (Imprint): https://expcarry.com/legal-notice
Trademark Notice: ExpCarry is independent and not affiliated with any publisher; all trademarks belong to their respective owners.
Report Abuse / Security: [email protected] (please include URLs, order IDs, and evidence).
DMCA/takedown: For legal/DMCA/abuse inquiries, contact [email protected] (subject: Legal/DMCA). Please include details and evidence.
Press & Partnerships
For media, sponsorships, and business partnerships: [email protected] (subject: Media/Partnership). Please include your outlet/organization and a short proposal.
Accessibility
We aim to make our website accessible to all users. If you encounter any accessibility issues, please let us know at [email protected] with details (page URL, device, browser).
Compliance Notes
- This page is linked in the footer of every page, ensuring it is easily identifiable and accessible.
- For privacy and data protection details, see our Privacy Policy.
- For terms of service, see https://expcarry.com/terms.