Contacts

We’re here to help. Choose any channel below and we’ll get back to you quickly.

Fastest Ways to Reach Us

Live Chat: Crisp widget on our website (bottom-right) — 24/7, average first response 1–3 minutes.
Discord (Support Channel): https://discord.com/invite/expcarry — 24/7, average first response 1–3 minutes.
Support Email: [email protected] — Usually 1–12 hours, guaranteed within 1–3 business days.
Customer Account: https://expcarry.com/account (orders, tickets, refunds) — Usually 1–12 hours, guaranteed within 1–3 business days.

Support Hours

Customer support (Live Chat/Discord) is available 24/7 for urgent issues. Administrative questions (billing/escalations): Monday–Friday, 09:00–18:00 Europe/Berlin time (considering CEST/CET changes; no UTC+2 year-round).

Company & Mailing Address (USA)

ExpCarry LLC
c/o Northwest Registered Agent Service, Inc.
8 The Green, Ste B
Dover, DE 19901
USA

Registry: Delaware Division of Corporations — File Number 7372610

Note: This is our corporate mailing address in the United States. We do not provide in-person customer service at this location.

Additional Contact (Ukraine)

For customers preferring a local contact in Ukraine (correspondence point):

Full Name: Perepelytsia Heorhii Romanovich
Email (General Inquiries): [email protected]
Phone (Customer Support): +380 68 469 0540
Availability: 24/7 for urgent issues; standard hours Monday–Friday, 09:00–18:00 UTC+2
Address:
61070, Kharkivska region, Kharkiv,
Staroshyshkivska street, building 9a, flat 28,
Ukraine

This is an additional correspondence point for communication. Our legal entity is ExpCarry LLC (Delaware, USA).

Refunds & Cancellations

EN: See https://expcarry.com/refund-policy
DE: See https://expcarry.com/de/widerrufsbelehrung

To request a cancellation/refund, please include your Order #, email, Discord tag (if any), and a brief reason.

Data Protection (Privacy)

Privacy requests (GDPR/CCPA, etc.): [email protected]

Cookie settings: Manage or withdraw consent anytime via “Cookie Settings” in the footer (opens the CookieScript panel).

See our Privacy Policy for details on data categories, purposes, cookies, retention, and transfers.

Legal & Abuse

Terms of Service: https://expcarry.com/terms
Legal Notice (Imprint): https://expcarry.com/legal-notice

Trademark Notice: ExpCarry is independent and not affiliated with any publisher; all trademarks belong to their respective owners.

Report Abuse / Security: [email protected] (please include URLs, order IDs, and evidence).

DMCA/takedown: For legal/DMCA/abuse inquiries, contact [email protected] (subject: Legal/DMCA). Please include details and evidence.

Press & Partnerships

For media, sponsorships, and business partnerships: [email protected] (subject: Media/Partnership). Please include your outlet/organization and a short proposal.

Accessibility

We aim to make our website accessible to all users. If you encounter any accessibility issues, please let us know at [email protected] with details (page URL, device, browser).

Compliance Notes

This page is linked in the footer of every page, ensuring it is easily identifiable and accessible.
For privacy and data protection details, see our Privacy Policy.
For terms of service, see https://expcarry.com/terms.