At Expcarry.com (ExpCarry LLC), we place a great emphasis on the satisfaction of our customers and strive to uphold the highest possible standards in our services. We recognize, however, that there may be certain instances where due to unforeseen circumstances on our end, we may not be able to deliver the service as initially planned.
This policy is designed to outline the procedures and options available to our customers in such situations. This also outlines our commitment to providing a fair and transparent policy, allowing customers to understand their rights and our obligations clearly.
Alternative Service Provision
In circumstances where we are unable to complete the ordered service due to unforeseen issues on our part, we propose the provision of an alternative service. This substitute service would be equal to or less than the original service's price. If this alternative service is of a lesser value than the original service ordered, we commit to refunding the price difference to the customer. We will conduct this process in an efficient and transparent manner to ensure customer satisfaction while balancing our operational requirements.
Rescheduled Service Completion
In cases where the service interruption is temporary or due to factors that can be resolved in the future, we may propose to reschedule the execution of the service to a future date. This will be done in consultation with the customer, ensuring that the new date and time are convenient and acceptable to them.
If the first two options are not viable or acceptable to the customer, we commit to refunding the full amount paid for the service. This is a last resort option designed to ensure the customer does not bear any undue financial burden due to the non-completion of the service.
Please note, in cases where the service was partially completed (e.g., 50%), and the customer chooses to cancel the remaining portion, the refund would be applicable for the uncompleted portion of the service only.
A customer is eligible to request a refund in the following scenarios:
- We are unable to fulfill the service as per the agreed terms for reasons within our control.
- The service has not yet commenced, and you choose to cancel it. In this situation, we understand that plans can change, and we provide a flexible cancellation policy.
- The service is in progress, and you decide to cancel it. In this case, a partial refund corresponding to the uncompleted portion of the service will apply. We believe in fair financial practices and, as such, will only charge for services rendered.
To request a refund, we ask you to reach out to us through our provided channels of communication. Upon receipt of this request, we will acknowledge it and commence the refund process. We commit to undertaking this process efficiently, aiming to process refunds within two (2) business days from the acknowledgement of the request.
However, it should be noted that the actual timeline for the receipt of funds into your account will depend on the policies and processing times of your individual payment system, which are beyond our control. We recommend consulting with your payment provider for detailed information regarding refund receipt timelines. Once we have initiated the refund process from our end, we are unable to speed up the process.
As part of our commitment to ensuring customer satisfaction, we encourage customers with further questions, clarifications, or concerns regarding our return and refund policy to reach out to us. We maintain an open door policy for customer communication, recognizing that clear, transparent communication is the foundation of a good business-customer relationship.
In summary, this Service Return and Refund Policy is designed to protect your rights as a customer while allowing us to provide you with the best service. We invite you to familiarize yourself with this policy and to reach out to us if you have any questions or concerns.
This document is meant to provide a clear understanding of your rights and our obligations under this policy. It is not intended to substitute professional legal advice. It is highly advisable for customers to seek independent legal advice to fully understand their rights and obligations under this policy. The Company does not accept responsibility for any loss, damage, or inconvenience caused as a result of reliance on this policy.